Yard Card & Game Rental FAQs

Find answers about booking, delivery, setup and rentals from Yard Cards of New Richmond.

Booking, setup & pickup

How does a yard card rental work?
Choose your delivery ZIP code zone and celebration package, then book through our online scheduler. We deliver, set up and remove your display.
Which date should I select in Acuity?
Select your celebration date. For a Saturday birthday, select Saturday. We normally install your display Friday evening between 5 and 8 PM.
Why does Acuity show appointment times after midnight?
The 12:00, 1:00 and 2:00 AM times are booking slots used to manage availability. Choose an available slot on your celebration date. See the setup window below.
When will you set up my display?
Setup is normally between 5 and 8 PM the evening before your celebration. Contact us before booking if your event needs a different arrangement.
When will you pick up the display?
Each rental lasts about one day, or approximately 24 hours. We usually return for pickup around that time. Exact timing varies unless we arrange something different in advance.
Do I need to be home for setup or pickup?
No. Let us know where you would like the display, or let us choose the best spot.
What are the balloon add-ons?
These add-ons are extra or larger balloon-shaped yard signs.

Delivery zones & setup locations

Where do you deliver?
We serve New Richmond and nearby Wisconsin and Minnesota communities. Use the delivery address ZIP code to choose your zone.
  • Zone 1: 54017, 54007, 54025, 54026
  • Zone 2: 54002, 54015, 54016, 54020, 54023, 54082, 55003, 55047, 55082
  • Zone 3: 54001, 54005, 54009, 54013, 54028, 54022, 55043, 55001, 55042
Yard card delivery is included in the displayed zone price. For games, select the delivery add-on when ordering. Zone 2 is $10 and Zone 3 is $20.
What if my ZIP code is not listed?
Contact us before booking at ycnr2022@gmail.com or (715) 303-7173 so we can check your address and discuss availability and pricing.
What kind of yard do I need?
We can usually work with any grassy area. A watered lawn is best in summer, when we place metal stakes in the ground. Displays typically run 12–18 feet long and need about 4 feet of depth for setup.
Can you set up in winter?
Yes! In freezing months, we use wooden stands to hold our stakes above the frozen ground. Please clear snow from the display area before we arrive.
Can yard cards be used indoors?
Yes! We have painted stands that hold our stakes for indoor displays.
Can I book a display at a business or event venue?
Yes! Please arrange permission from the business or venue before setup and contact us to discuss the location and setup needs.

Weather, changes & cancellations

What happens if bad weather is expected?
We cannot guarantee delivery in blizzard conditions or winds over 25 mph. If we need to cancel setup because of weather, we will offer to reschedule. If weather requires early pickup after installation, we will discuss it with you case by case. We may call, text or email you about booking changes or questions.
Can I change my booking or celebration date?
Yes! Date changes are free, subject to availability. Contact us as soon as possible so we can check your new celebration date.
What is your cancellation policy?
If you cancel within 24 hours of booking, we offer a refund provided setup has not been completed. After the first 24 hours, cancellations before installation receive credit toward another yard card rental. Refunds and credits are based on the amount paid. If your future booking costs more than your credit, you pay the difference. Use credits within 12 months of cancellation. Completed setups are ineligible for cancellation refunds. You can cancel or reschedule online up to 14 days before your celebration. For changes within 14 days, contact us directly. Our normal refund and credit policy still applies.

Game rentals

Can I rent games without renting yard cards?
Yes! Rent games on their own or add them to your yard card celebration in and around New Richmond, Wisconsin.
Are games available year-round and for indoor events?
Yes! Games are available year-round for indoor and outdoor events.
How long can I rent games, and when do you deliver and collect them?
Game rentals last approximately 24 hours and follow the yard card delivery and pickup schedule. If you book signs and games together, we bring them on the same visit and return about a day later to collect both.
How do I book games?
Visit Game Rentals to explore options and follow the booking link. Select delivery as an add-on when booking. Zone 2 is $10 and Zone 3 is $20.
Do games follow the same cancellation and weather policies as signs?
Yes. Our game rentals currently follow the same cancellation and weather policies as our yard card rentals.
Is a deposit required for game rentals?
No deposit is required at this time.
How should we care for the games?
Please keep games clean, dry and in good condition. Renters are responsible for supervising appropriate use. Each game has a tag with care and rental guidelines.
What happens if games are damaged, lost or returned late?
We may bill repair or replacement costs for games returned damaged, lost or with excessive wear. Please return games at the agreed time. Late returns may incur additional fees.

Planning & caring for your display

How far ahead should I book? Do you accept last-minute orders?
For the best availability, book at least two weeks before your celebration. Online booking is available up to 120 days in advance. Orders with less than 24 hours’ notice have a $35 rush fee. Select the rush-order add-on during ordering.
Can I choose colors, interests, names and graphics?
Selections are based on availability. Contact us to discuss custom or special requests. We can get creative together!
Can I send a display as a surprise gift?
Yes! Someone at the location needs to know we are coming. We love surprising people, but we would rather spare the guard dogs!
Can I request a particular spot in the yard?
Yes. Tell us where you would like the display, or leave it to us to choose the best location.
Can I keep the display for extra days?
Yes! Extra days are $25 per day. Select the extra-day option when ordering.
How should I care for the display?
Enjoy it and take lots of photos! Please leave the display in place, avoid playing on it or attaching anything, and keep mowers and trimmers away. We leave a guideline card with each rental.
What should I do if a sign falls or needs moving?
Please call or text (715) 303-7173 if your display needs attention. Leave the signs in place so we can help.
Are the signs mine to keep?
The signs are rented for your celebration. We return to collect them after the rental period.

Have another question? Email us or call or text (715) 303-7173.